Is the leader of your organisation committed to the
need for significant improvement or transformation
in the organisation's activities?
Are at least 20% of the opinion leaders in your organisation
committed to organisational improvement?
Is there a Purpose (Mission) and value statement for
your organisation?
Is there a measurable, time-based Aim (Vision) for
the whole of your organisation?
Is there a measurable, time-based Aim (Vision) for
the whole of your department/section (if appropriate)?
Does your organisation measure the amount of each
type of work that is done for different customer groups,
so as to identify customer segment characteristics?
Are the "business", production and service delivery
processes in your organisation reviewed and improved?
Are all employees regularly asked their opinion on
such things as morale, communications, work practices
and team effectiveness?
Are training needs assessed regularly and training
provided in terms of the skills needed to achieve
your organisation's Aim (Vision)?
Does your organisation gather information on how well
it satisfies internal and external customer needs?
Is your organisation's productivity and financial
performance measured against benchmarks and/or performance
indicators?
Is information gathered regularly on changes in the
economy, technology, society and government?
Is data gathered regularly on changes in general market
demand for services such as your organisation delivers?
Are competitors assessed regularly and their performance
benchmarked against your organisation?
Is there a Strategic Plan that uses data as the basis
for major initiatives aimed at achieving the Aim (Vision)
for the organisation?
Does the planning process involve the writing of practical
business plans for the organisation?
Is there a process in your organisation that provides
feedback on good and poor employee performance?
Is the organisation's work able to be done by goal-focused,
accountable teams which have the skills to make decisions
and to improve their performance?
Does your organisation regularly improve its plant
and equipment to keep up with competitors and to have
the capacity to achieve its Aim (Vision)?
Does your organisation have an effective marketing
process to build the loyalty of existing customers
and to attract new customers?
Do you analyse your supply chain (input and output)
to see if it is possible to cut purchasing costs,
cut out steps in the process, reduce materials inventory
and speed up turn around?
Does your organisation use e-commerce and information
technology (IT) effectively to cut costs, increase
productivity and increase customer and staff satisfaction?
Are the different improvement initiatives co-coordinated
so that they build on each other rather than competing
with each other?
