Gayle O'Neill is a client manager for TOTAL Business Consultants based in Tasmania. She provides front line support for consultants, ensures quality of all documentation and is the first point of contact for the business. She has also been involved with the development and production of many of the One Day Profit and Growth Plan and Ag-Business Profit and Growth Plan work books and tools. She is involved in all projects undertaken by TOTAL Business Consultants as a Client and Member Support Officer.

Gayle completed a Bachelor of Commerce in 1996 at the University of Tasmania with double majors in marketing and management. Gayle has also successfully completed an Introductory Course to Market Research conducted by the Market Research Society of Australia.

She has extensive experience in:

• Market Research: Gayle has particular expertise in the design and analysis of large scale market research surveys.
  
  
• Strategic Planning: Gayle helped with the development and delivery of the Ag-Business Profit and Growth process with Owen Tilbury and Malcolm Cowan. This included providing 1:1 assistance to clients in areas such as data gathering, entering results, creating a SWOT analysis and developing action plans. She has also been involved in a large number of other planning projects providing similar assistance.
  
  
• Client Management: As the first point of contact for TOTAL Business Consultants, Gayle has developed extensive skills in problem solving and meeting customer requirements in a broad range of areas.

In the last few years she has worked with clients in:

• Agribusiness: Gayle has facilitated Ag-Business Profit and Growth Plans in the North East Tasmania. She has also client managed projects with Westhaven Dairy, Bellamy Country Foods and Flinders Island Quality Meats.
  
  
• Government: Gayle has been involved in several market research projects for government organisations including Private Forests Tasmania, State Library of Tasmania and the Office of Sport and Recreation.

• Manufacturing: Gayle has client managed projects with organisations such as Blue Horizons Outdoor Clothing Co and Technical Edge Pty Ltd (Pivot Peg).
  
  
• Textiles, clothing and footwear: Gayle has been involved in assisting in the creation of succession plans for organisations such as International Foot and Shoe Clinic. She has also client managed a project for Tamar Knitting Mills.
  
  
• Information technology: Gayle has been the client manager for projects such as I-Pharmacy.