Recent Results Industry Clients Have Achieved

“Through the Profit and Growth Programme we have undergone an organisational re-structure, and set up concise governance policies. We have undertaken a detailed product analysis which for the first time gives us a precise cost of production for every single product we manufacture, and enables us to automatically update cost increases from suppliers. We have also introduced several marketing initiatives including e-commerce and telemarketing. With the aid of a database expert introduced to us by TOTAL Business Consultants, we are currently integrating our sales and marketing database with both our accounting software and sales tools of our sales representatives, giving us far greater analysis and reporting control.

We have gone from break even for the first half of the financial year 2003-2004 to a 21% net profit at the end of the financial year – an average of 42% net profit in the last 6 months. Sales targets were achieved and we were well on track to reaching this year’s target, up $300,000 on last year’s.

This program was a wise investment in the future of our business. A sincere thank you to the TOTAL Business Consultant Team for their professionalism and expertise."

“Your process has helped us keep our operational people focussed on what they need to do to succeed not just today but in the future, and given the corporate management group a discipline for reviewing where and how we are going. We never had that before – and it works!”

We would be happy to recommend TOTAL Business Consultants to future clients as we are TOTALLY satisfied with your service and ongoing assistance.

"All equity partners are now in place and financing/banking facilities are ready to be signed off…The business plan…was invaluable in terms of putting in place the shareholders, State and local government assistance and banking facilities."

“The TQW Board wishes to express their appreciation to you … for the excellent way you developed and led our TQW Supply Chain Partnership project. The demand chain developed clearly has the possibility of becoming the model for the Australian wool industry to move from a commodity seller to a demand chain supplier. The project was clearly worth the twelve months we all contributed.”

“The Profit & Growth Process provided:

• An outside perspective on the need for change and the way ahead.
• A clear concept of the steps for implementing effective change.
• A best practice process, using workbooks and various tools, that works at the level of our factory floor staff and at the level of our management both senior and middle.
• Well developed facilitation and motivational skills, which have helped us to make better decisions through the involvement of our people.
• Full accountability for the company's achievement of its goals …" –

“WOW!!! Instead of leading the team myself, I now have the whole team fully conversant with the operation and understanding of the company. The programme increased awareness of the many aspects of running a small business, our vision, mission, goals and targets became valid as well as staff becoming much more aware of the operating costs.

In the past twelve months we have improved visitation by 10% and average spend by almost 25% by simply carefully analysing marketing plans and growth areas identified in the plan.”

“Without the business plan and the professional assistance given to us using the Profit and Growth plan process we would not have been successful in securing a grant from the New Industry Development Program. We can now go forward and work with Coles to make our new product national.”

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