Recent Results Tourism & Hospitality
Clients Have Achieved

“The results have been dramatic with a 50% increase in revenue over four years and a 400% increase in bottom line profit. Since the major refinancing almost two years ago we have reduced our borrowings by 25% and have been able to fund substantial improvements to the business from cash flow.

In 27 years of business I have found this programme to be the most effective use of our time and money and ultimately the results have secured the future of my wife, 10 employees and myself.”

“Having been operating for 3 years and achieving many of the goals set out in our initial basic business plan we needed to create a longer term strategy for our business. The partners also needed to have a clear understanding of where the greatest profit growth could be achieved in the business. TOTAL Business Consultants Profit and Growth Workshop did exactly this for us.

Once some of the recommendations were implemented we saw an immediate 6% increase in profitability within the first two months on past years, covering the cost of the P&G program within the first two weeks. A great investment! With more strategy implementations to take place we hope to increase this again and again. “

"We used the Profit and Growth plan to raise over a million dollars for our expansion into a second venue that will allow us to capture the interstate tourism customers pouring off the ferry into Tasmania.

The Plan pulled all our thinking together, impressed the bankers greatly and identified that we will more than double our sales giving us continued net profits before tax of 17% for Hawley House and net profits before tax of 30% + for our second venue. The implementation support with signage, advertising and organisation has also been invaluable.”

“Until I did Profit and Growth I did not realise that profit and growth were separate issues and you need both for a successful business.

In the 5-6 months since I finished the program we have worked … on the marketing side of the business in particular, building a monitoring process to identify who is contacting us, the quotes and the success rate. As well, we are developing new promotional packages and then using unusual techniques like postcards to keep in touch with or solicit customers. We have grown about 25% during this summer.”

“WOW!!! Instead of leading the team myself, I now have the whole team fully conversant with the operation and understanding of the company. The programme increased awareness of the many aspects of running a small business, our vision, mission, goals and targets became valid as well as staff becoming much more aware of the operating costs.

In the past twelve months we have improved visitation by 10% and average spend by almost 25% by simply carefully analysing marketing plans and growth areas identified in the plan.”

“We are now using the plan to negotiate with an equity partner and to obtain ATDP funding. The professional detail of the Profit and Growth Plan plus the help with applications and getting letters of support (worth their weight in gold alone!) has changed us from being just ordinary operators banging on doors and being ignored, to professionals with a clear plan that is taken seriously by heads of government departments, ministers, local government and tourism organisations.

And all of this has been paid for by Tourism Profit and Growth’s eligibility for New Apprenticeships and ETTEP funding!

With sales increasing, costs and financing all calculated we intend to exceed our sales goal of $2 million with net profit before tax of 20%. I would recommend Tourism Profit and Growth to any operator serious about wanting to grow and prosper in tourism.”

Donna Millwood, Forestry Tasmania Eco-Centre

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